Troubleshooting
My friend sent money, but I didn't receive my reward. Why?
Common reasons: They didn't use your link or code at checkout. Make sure they got a discount on their first send, to be sure it worked. They had already sent an international transfer with MoneyGram. Their transfer was under the send minimum, so it wasn't a qualifying transfer. Their transfer was domestic (within the United States) or was an Express Payment, Bill Payment service, Prepaid Card transaction, Mobile Phone Top Up, or Money Order, which do not qualify. Their transfer was canceled, refunded, or is still processing. You will not earn your reward until they've completed the transfer (meaning it has been received by their recipient). Your reward expired before you used it. You have 60 days after your friend sends their first transfer to use your discount. If none of these are the case, contact customer care.
My friend's referral code isn't working. Why?
The code only works for someone's first international money transfer with MoneyGram, and does not work on domestic transfers, Express Payment, Bill Payment services, Prepaid Card transactions, Mobile Phone Top Ups, or Money Orders. Your friend must follow MoneyGram's T&Cs for their transfer to be fully processed.
My friend forgot to use my code. Can it be added later?
Codes can't be applied after a transfer is sent. The referral program is only valid for new MoneyGram online customers.
