How can we help you?

Common reasons:

• They didn't use your link or code at checkout. Make sure they got a discount on their first send, to be sure it worked.

• They had already sent an international transfer with MoneyGram.

• Their transfer was under the send minimum, so it wasn't a qualifying transfer.

• Their transfer was domestic (within the United States) or was an Express Payment, Bill Payment service, Prepaid Card transaction, Mobile Phone Top Up, or Money Order, which do not qualify.

• Their transfer was canceled, refunded, or is still processing. You will not earn your reward until they've completed the transfer (meaning it has been received by their recipient).

• Your reward expired before you used it. You have 60 days after your friend sends their first transfer to use your discount. If none of these are the case, contact customer care.