Contact us, we're here to help you!

We're here to assist you whenever you need help with any of your MoneyGram services. If you have a question or are reporting an issue, please reach out to MoneyGram Customer Service; we'll get back to you as soon as possible.

Reporting Fraud

It's easy to report fraud online. If you suspect fraud related to a transfer that has not yet been collected, you can call the Customer Relations Center at +90 2129881432

Turkey Payment and Electronic Money Institutions Association ("TÖDEB") Principles and Procedures Regarding the Individual Customer Arbitration Committee

Dear valued individual customer, if you have experienced a dispute (of an individual nature, thus not falling within the scope of commercial activity) arising from the services we provide, and you have submitted a written application to our organization within 2 years from the date of the transaction or action that is the subject of the dispute, and if this application has not been answered within 20 days from the date of your application, or if your application has been answered negatively or if you find the response given insufficient, then you have the right to apply to the TÖDEB Individual Customer Arbitration Committee within 60 days from the response date, in accordance with the Regulation on the Principles and Procedures Regarding the TÖDEB Individual Customer Arbitration Committee. (PDF in Turkish)

You can access the TÖDEB Individual Customer Arbitration Committee application form via the link below or on www.todeb.org.tr. The form can be electronically submitted at www.todeb.org.tr after filling in the relevant information and uploading the necessary documents.

https://todeb.org.tr/hakemheyetibasvuruformu/

You can access all detailed information about applying to the TÖDEB Individual Customer Arbitration Committee by clicking here (https://todeb.org.tr/sayfa/bireysel-musteri-hakem-heyeti/56/). You can also review the Information Brochure. (PDF in Turkish)

How to report an issue with MoneyGram services or processes?

Ways to contact us

When contacting us, please share the following information to help us resolve or investigate the issue you're facing:

• Your name and address

• Your daytime contact phone number

• The time zone you prefer us to contact you

• The 8-digit transfer reference number

• Details of the issue and desired resolution

Ways to contact us

Phone: +90 2129881432

EMAIL: customerservice@moneygram.com

Address: MoneyGram Turkey Ödeme Hizmetleri A.Ş.

Mecidiyeköy Yolu Cad. No:12 Trump Towers Kule 2 Kat:18 34387 Şişli İstanbul – Türkiye

Company Information

DIRECTED MESSAGE

COMPANY TYPE: A.Ş.

MERSIS: 0622075323300014

TRADE REGISTRY OFFICE: ISTANBUL

TRADE REGISTRY NUMBER: 979222

TRADE NAME: MoneyGram Turkey Ödeme Hizmetleri A.Ş.

PAID-IN CAPITAL: 12,500,000 TL

PARTNERSHIP STRUCTURE: 100% - MoneyGram Payment Systems Inc.

COMPANY REGISTRATION DATE: 12.06.2015

TAX OFFICE: ISTANBUL - Kağıthane Tax Office

TAX NUMBER: 6220753233

AUTHORIZED AUDIT INSTITUTION: Central Bank of the Republic of Turkey - CBRT

AUTHORIZED AUDIT INSTITUTION CONTACT: Hacı Bayram Mah. İstiklal Cad. No:10 06050 Ulus

CBRT PARTICIPANT CODE: 871

Altındağ/Ankara 0 (312) 507 5000

AUDITOR: Nevados Bağımsız Denetim Anonim Şirketi

CORPORATE GOVERNANCE

CHAIRMAN OF THE BOARD: Michael Schuetze (PDF in Turkish)

GENERAL MANAGER AND BOARD MEMBER: Buse Eroğlu (PDF in Turkish)

BOARD MEMBER: Ömer A. Tigrel (PDF in Turkish)

INTERNAL CONTROL MANAGER: Fuat Kanmaz (PDF in Turkish)

COMPLIANCE OFFICER AND RISK MANAGER: Akın Kılıçer (PDF in Turkish)

MoneyGram Turkey Ödeme Hizmetleri A.Ş. is a payment service provider authorized by the CBRT within the framework of the Law No. 6493 on "Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions".

Annual Independent Audit and Annual Reports

2020 Annual Activity Report, 2020 Independent Audit Report, 2021 Annual Activity Report, 2021 Independent Audit Report, 2022 Annual Activity Report, 2022 Independent Audit Report, 2023 Annual Activity Report, 2023 Independent Audit (all PDFs in Turkish)

Report Attendee List (PDF in Turkish)

General Assembly (PDF in Turkish)

Internal Directive (PDF in Turkish)