ALASKA If your issue is unresolved by MoneyGram Payment Systems, Inc., (800) 666-3947, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here. Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call (907) 465-2521.

ARIZONA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Arizona Department of Insurance and Financial Institutions at https://difi.az.gov/file-complaint or 602-364-3100.

CALIFORNIA If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected] or by mail at the California Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.

RIGHT TO REFUND You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if MoneyGram Payment Systems, Inc. (MoneyGram), does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to: MoneyGram Payment Systems, Inc., Manager, Complaints Management, MoneyGram International, 2828 North Harwood Street, Suite 1500, Dallas, TX 75201. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.

DERECHO A REEMBOLSO Usted, el cliente, tiene derecho a recibir el reembolso del dinero que ser transferido como resultado de este acuerdo, si MoneyGram Payment Systems, Inc. (MoneyGram) no enva el dinero que usted entregue dentro de los siguientes 10 das posteriores a la fecha de recibo, o si no da instrucciones de consignar una cantidad equivalente de dinero a la persona que usted haya designado, dentro de los siguientes 10 das posteriores a la fecha de recibo de los fondos que usted entreg, a menos que usted haya dado instrucciones diferentes. Si no se cumplen las instrucciones que usted haya dado, relativas al da en que el dinero debe ser enviado o transferido y el dinero an no ha sido enviado o transferido, usted tiene el derecho a recibir un reembolso de su dinero. Si desea recibir un reembolso, deber entregar o enviar por correo su solicitud por escrito a MoneyGram Payment Systems, Inc., Manager, Complaints Management, MoneyGram International, 2828 North Harwood Street, Suite 1500, Dallas, TX 75201. Si no recibe el reembolso, puede tener derecho a recibir su dinero adems de una penalidad hasta de $1,000 y los costos de un abogado, segn lo establece la Seccin 2102 del Cdigo Financiero de California (California Financial Code).

COLORADO

COLORADO DIVISION OF BANKING

COLORADO MONEY TRANSMITTER ACT

CONSUMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. Click or tap this link to access the COLORADO MONEY TRANSMITTERS ACT.

If you have a question about or problem with your transaction—the money you sent—you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.

For official posting: email: [email protected] or visit their website

COLORADO

DIVISIÓN BANCARIA DE COLORADO

ACTO DE TRANSMISORES DE DINERO EN COLORADO

AVISO A LOS CLIENTES Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Titula 11, Artículo 110, del Estatuto Revisado de Colorado.

Si usted tiene una pregunta o duda acerca, de su trasacción-del dinero que envió. Por favor póngase en contacto con el agente de envíos de monetarios que procesó su transacción para obtener ayuda. La División Bancaria de Colorado no tiene acceso a esta información.

Si usted es un residente del estado de Colorado y tiene una queja sobre el agente del enviós monetarios—la compañía que envió su dinero.

Todas las quejas deben de ser entregadas por escrito. Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.

Correo electrónico: [email protected] Sitio web: Para publicación oficial, haga clic aquí.

FLORIDA MoneyGram Payment Systems, Inc. is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call MoneyGram Payment Systems, Inc. at (800) 328-5678 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (850) 487-9687.

ILLINOIS The Illinois Division of Banking will accept complaints at 888-473-4858, or by mail at: 320 West Washington Street, Springfield, Illinois 62786.

INDIANA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Indiana Department of Financial Institutions at https://www.in.gov/dfi/contact-us/ or 800-282-4880.

IOWA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Iowa Division of Banking at https://idob.iowa.gov/how-do-i-file-complaint or 515-281-4014.

KANSAS If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Kansas Office of the State Bank Commissioner at https://osbckansas.gov/consumers/file-a-complaint/ or 785-380-3939.

MAINE If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Maine Department of Professional and Financial Regulation Bureau of Consumer Credit Protection at (800) 332-8529 (toll free in Maine) or (207) 624-8527.

MARYLAND The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding MoneyGram Payment Systems, Inc. (NMLS #898432) at: 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201. Phone number: 888-784-0136. MoneyGram’s license status information can be viewed on the NMLS Consumer Access website at https://nmlsconsumeraccess.org/.

MASSACHUSETTS If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Massachusetts Division of Banks at https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks or 800-495-2265.

MINNESOTA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Minnesota Department of Commerce at https://mn.gov/commerce/consumer/ or 651-539-1600.

MISSISSIPPI If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Mississippi Department of Banking & Consumer Finance at https://dbcf.ms.gov/complaint-form/ or 601-321-6901.

MISSOURI If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Missouri Division of Finance at https://finance.mo.gov/consumer-complaints or 573-751-3242.

NEBRASKA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Nebraska Banking and Finance at https://ndbf.nebraska.gov/consumers/complaints or 877-471-3445.

NEVADA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the State of Nevada, Department of Business, and Industry Financial Institution at (702) 486-4120.

NEW HAMPSHIRE If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the New Hampshire Banking Department at https://www.banking.nh.gov/consumer-assistance/consumer-complaints or 603-271-3561.

NORTH DAKOTA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the North Dakota Department of Financial Institutions at https://www.nd.gov/dfi/file-complaint or 855-411-2372.

SOUTH CAROLINA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the South Carolina Attorney General at https://www.scag.gov/inside-the-office/legal-services-division/money-services/submit-a-money-transmitters-complaint/ or 803-734-1221.

SOUTH DAKOTA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the South Dakota Department of Labor and Regulation at 605-773-3421.

TENNESSEE If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the State of Tennessee Department of Financial Institutions at https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html.

TEXAS If you have a complaint, first contact MoneyGram Payment Systems, Inc., at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard Suite 300, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov. Email: [email protected]

VERMONT If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Vermont Department of Financial Institutions at https://dfr.vermont.gov/file-complaint-or-seek-help-and-other-assistance or 802-828-3307.

WASHINGTON Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road SW, Tumwater, WA 98501.

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.

WISCONSIN If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Wisconsin Department of Financial Institutions at https://dfi.wi.gov/Pages/FinancialServices/LicensedFinancial/FileAComplaint.aspx or 608-261-7578.