If you need to request documentation, photocopies or other information related to a money transfer, please choose from the forms below and select the form name to download*. We also provide the ability to upload documents to us via secure file transfer links.

Money Order Forms

Money Order Number Lookup - This form should only be completed by the Buyer if they do not know their money order number.

• English

• Spanish

Error Resolution and cancellation disclosure (long form)

Consumers may download a Long Form Error Resolution and Cancellation Notice describing the sender's error resolution and cancellation rights.

• English

• Spanish

Money transfer forms

Customers use this form to request past money transfer transactions.

• Historical Transaction Request

Additional Documentation (Agents / Partners only)

Customer Authorization and Consent (Release of Transaction History)

• English

• French

• German

• Greek

• Italian

• Spanish

Secure file transfer

Review the descriptions below and select the appropriate link for your needs. You will be directed to a secure form to upload and submit your documents.

The Secure File Transfer form is not intended for historical transaction requests. If your enquiry relates to a historical request, please refer to the dedicated link above for historical cases and follow the instructions there.

• Compliance Department - the compliance department receives documents from consumers based on requests made by compliance analysts in prior conversations.

• Payment Discrepancy - use ONLY when instructed by a MoneyGram representative

• Project Specialists - use ONLY when instructed by a MoneyGram project specialist

• Customer Care Case Management - This department is responsible for documentation, investigation and communication of all consumer complaints, disputes and reported issues for MoneyGram money transfer transactions

• Known User- Use this link when you have been instructed by a MoneyGram employee/party to provide documentation. Enter the email address given to you on the form you will access after clicking on the link.

For requests not shown here, please submit our contact form to be contacted by a customer service representative.