I'm having trouble getting your app to work. What can I do to fix it?
If you're having technical issues or are getting an error message while using our MoneyGram Money Transfers app, try the following:
Close the app and launch it again.
Update the app to the latest version, or delete your existing app and download it again. (Learn how in the "How do I update my mobile app?" question.)
Try using our website from a desktop or mobile device
If you've tried all the steps above and are still having trouble, please fill Contact Us form to report a technical issue. Describe the issue as detailed as possible and add screenshots, it will speed up the process of identifying and resolving the issue by our IT team. Please allow 4 business days for a response.
Common questions
- Which countries can I send money to from Germany?
- How much does it cost to transfer money with MoneyGram?
- How can I estimate fees before I start a money transfer?
- How can I find an agent location to pick up money that was sent to me?
- How do I know what currencies are available for payout in the country I am sending to?
