If you need to request documentation, photocopies or other information related to a money transfer, please choose from the forms below and select the form name to download*. We also provide the ability to upload documents to us via secure file transfer links.

Money transfer forms*

Customers use this form to request a faxed photocopy of their past money transfer transactions.

• Historical Transaction Request

  - English

Secure file transfer

Review the descriptions below and select the appropriate link for your needs. You will be directed to a secure form to upload and submit your documents.

• Compliance Department

  - the compliance department receives documents from consumers, based on requests made by compliance analysts in prior conversations

• Historical Requests

  - upload the required documents for your historical transaction request

• Payment Discrepancy

  - use ONLY when instructed by a MoneyGram representative

• Project Specialists

  - use ONLY when instructed by a MoneyGram project specialist

• Customer Care Case Management

  - This department is responsible for documentation, investigation and communication of all consumer complaints, disputes and reported issues for MoneyGram money transfer transactions.

• Known User

  - Use this link when you have been instructed by a MoneyGram employee/party to provide documentation. Enter the email address given to you on the form; you will have access after clicking on the link.

For requests not shown here, please submit our contact form to be contacted by a customer service representative.

*All forms are in English only.