I see a blank screen while trying to submit my ID document. How can I get my camera to work?
If you're having this issue, it's possible that you didn't give our app permission to access your device's camera during setup. Follow the steps below to change that permission:
Open Settings on your iPhone and scroll down to the MoneyGram App.
Click on the word MoneyGram next to our logo.
Under the message ALLOW MONEYGRAM TO ACCESS, check to see if the camera is enabled.
If so, then tap the green bar with the white button to turn off access. Then, tap it again to turn it back on.
If not, then tap the green bar with the white button to enable access.
Common questions
- Which countries can I send money to from Germany?
- How much does it cost to transfer money with MoneyGram?
- How can I estimate fees before I start a money transfer?
- How can I find an agent location to pick up money that was sent to me?
- How do I know what currencies are available for payout in the country I am sending to?
