Why was my card declined?
There could be a few reasons why your card is being declined.
Here are some of the most common reasons:
You don’t have enough money available in your MoneyGram Account to pay for the transaction. Check your available balance in the MoneyGram Money Transfers app and add funds if needed.
You put a “freeze” on your card in the app and haven’t unfrozen it.
You’re making an online transaction and the card, expiration date or CVV information you’re entering is incorrect.
If you’re still not sure why your card isn’t working, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app.
Common questions
- Which countries can I send money to from Germany?
- How much does it cost to transfer money with MoneyGram?
- How can I estimate fees before I start a money transfer?
- How can I find an agent location to pick up money that was sent to me?
- How do I know what currencies are available for payout in the country I am sending to?
