Does the receiver’s name have to match their government issued ID exactly?
For security reasons, many agent locations will not pay out a transfer if the name on the receiver's identification does not match exactly. Please confirm your receiver’s name as it appears on their ID. If your receiver is still having this problem, please contact us at 0800 526 149.
Common questions
- Which countries can I send money to from Germany?
- How much does it cost to transfer money with MoneyGram?
- How can I estimate fees before I start a money transfer?
- How can I find an agent location to pick up money that was sent to me?
- How do I know what currencies are available for payout in the country I am sending to?
