How can we help you?

We understand plans can change. If you choose to cancel your money transfer and get a refund, you have the following options:

• If you are the sender, you can use our self-service portal to cancel your money transfer. You will need to have your reference number, sender's last name, sender's date of birth, and receiver's last name to find your transaction. Then, you can select Cancel.

• If you sent money online or from our app, you can log in to your MoneyGram profile and look for the transfer in your Transaction History. Click on the transaction and select Cancel.

• If you sent the transaction at a MoneyGram location, you can cancel it on our self-service portal by selecting Cancel a Transfer. If you do not have online access, you can return to the same agent location where the transaction was sent from and ask the agent to cancel the transaction.

Please note that transfers can’t be canceled if the receiver has already collected the funds or funds have already been deposited into their account.

If you cancel within 1 hour of payment, you will be issued a full refund. For cancellations made more than 1 hour and up to 180 days after payment, you will be issued a refund for the send amount only, excluding fees.