Service Forms

Below are a list of commonly used forms. If you have any questions, view our Frequently Asked Questions.

Money Orders

Claim Card (Refund/Photocopy Request)
Purchaser should use this form to request a refund or a photocopy on a money order.

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Photocopy Request via MoneyGram ExpressPayment
Purchaser requesting a faxed photocopy of a money order.

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Money Order Number Search Form
This form should only be completed by the Purchaser if you do not know your money order number.

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Money Order Inquiry Form
The information provided is immediately routed to our customer service team. Inquiries will get a response within 48 to 72 hours.

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Money Transfers

Historical Transaction Request
Customer requesting a faxed photocopy of their past money transfer transactions

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Secure File Transfer - Select the appropriate link by reading the description of the requesting party. You will be directed to a secure form to upload and submit your attachments.
The Compliance Department receives documents from consumers based on requests made by compliance analysts in prior conversations.   Compliance Department
To upload the required documents for your Historical Transaction Request.   Historical Requests
Do not use this link unless instructed by a MoneyGram representative.   Payment Discrepancy
Do not use this link unless you have been instructed by a Project Specialist   Project Specialists
This department is responsible for documentation, investigation and communication of all consumer complaints/disputes/reported issues on MG money transfers   Customer Care Case Management (CCCM)
Use this link only If a Money Order representative requested you to send us a documentation.   Money Order Support
Please use this link if you have been instructed by a MoneyGram employee/party to send us documentation, enter the email address given to you on the form you will access after you click on link.   Known User

MoneyGram Payment Systems, Inc. Licensed as a money transmitter by the Banking Department of the State of New York. © 2009-2013 MoneyGram All rights reserved.

  1. 10-Minute Same Day Transfer Service Option: Using your credit or debit card, funds will typically arrive 10 minutes after the transfer is sent. Transfers can be received at any MoneyGram location. Subject to agent availability, hours of operation, and local regulations.
  2. 3-Business Day Economy Service Option: Using your U.S. Bank Account, funds will typically arrive 3 business days after the transfer is sent. Transfers can be received at any MoneyGram location.
    Subject to agent availability, hours of operation, and local regulations.
  3. Transfer fees vary based on the service option and transfer amount. Prices are subject to change.
  4. In addition to applicable Fees, MoneyGram also makes money when it changes your dollar to foreign currency. Currency is converted at an exchange rate set by MoneyGram or its Agents. Please see the terms and conditions or call MoneyGram at 1-800-MONEYGRAM for more information regarding currency exchange.
  5. Payout in a currency other than EUR is available only at select agent locations and subject to availability of the currency at the time the transfer is picked up. Other Fees and Other Taxes may also be applicable.