Service Forms

Below are a list of commonly used forms. If you have any questions, view our Frequently Asked Questions.

Money Orders

Claim Card (Refund/Photocopy Request)
Purchaser should use this form to request a refund or a photocopy on a money order.

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Photocopy Request via MoneyGram ExpressPayment
Purchaser requesting a faxed photocopy of a money order.

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Money Order Number Search Form
This form should only be completed by the Purchaser if you do not know your money order number.

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Money Order Inquiry Form
The information provided is immediately routed to our customer service team. Inquiries will get a response within 48 to 72 hours.

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Money Transfers

Historical Transaction Request
Customer requesting a faxed photocopy of their past money transfer transactions

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Secure File Transfer - Select the appropriate link by reading the description of the requesting party. You will be directed to a secure form to upload and submit your attachments.
The Compliance Department receives documents from consumers based on requests made by compliance analysts in prior conversations.   Compliance Department
To upload the required documents for your Historical Transaction Request.   Historical Requests
Do not use this link unless instructed by a MoneyGram representative.   Payment Discrepancy
Do not use this link unless you have been instructed by a Project Specialist   Project Specialists
This department is responsible for documentation, investigation and communication of all consumer complaints/disputes/reported issues on MG money transfers   Customer Care Case Management (CCCM)
Use this link only If a Money Order representative requested you to send us a documentation.   Money Order Support
Please use this link if you have been instructed by a MoneyGram employee/party to send us documentation, enter the email address given to you on the form you will access after you click on link.   Known User