Thank you for using MoneyGram.You can contact us anytime by phone or e-mail. It’s our policy to reply to you quickly and efficiently. Keep in mind, any questions can be answered quickly by visiting the Customer Service section of this site.
If your inquiry requires further investigation, we will supply you with an estimated resolution time.
New! MoneyGram has made it easy for you to report fraud online. You may use the form below to report fraudulent activity by selecting Report Fraud from the Type of Request drop down*. Please provide details of the incident in the Comments field.
*If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1-800-926-9400 (for Spanish, call: 1-800-955-7777) in order to have the transaction cancelled immediately
MoneyGram International (MGI) will share information regarding your money transfer and complaint with a complaint database used by national, state and local law enforcement in the US and other countries. If you do not want us to share your personally identifiable information with this database, we will honor that request unless applicable law requires us to provide your identity to law enforcement.
Same Day money transfer: Funds will typically arrive for cash pickup 10 minutes after the transfer is sent. Transfers can be picked up at any MoneyGram location in the designated country, state or province. Subject to agent availability, hours of operation, and local regulations.
Account Deposit money transfer: Funds will be sent for deposit to the designated receiver's account
Pay with your U.S. bank account'
Economy money transfer: Funds will typically arrive for cash pickup 3 business days after the transfer is sent. Transfers can be picked up at any MoneyGram location in the designated country, state or province. Subject to agent availability, hours of operation, and local regulations.
Account Deposit money transfer: Funds will typically be released for transfer within three business days after the transfer is sent and deposited to the designated receiver's account
Transfer fees vary based on the service option and transfer amount. Prices are subject to change.
In addition to applicable Fees, MoneyGram also makes money when it changes your dollar to foreign currency. Currency is converted at an exchange rate set by MoneyGram or its Agents. Please see the terms and conditions or call MoneyGram at 1-800-MONEYGRAM for more information regarding currency exchange.
Payout in a currency other than EUR is available only at select agent locations and subject to availability of the currency at the time the transfer is picked up. Other Fees and Other Taxes may also be applicable.