Complaints Procedure

At MoneyGram, we are committed to providing you with the best services at all times. In the unlikely situation that you are dissatisfied, please contact us as soon as possible.

To help us investigate and resolve your
complaint, we need

  • your name and address
  • daytime telephone number
  • time you prefer us to contact you
  • your 8-digit transaction reference number
  • details of your complaint
  • how you want your complaint to be resolved

How to complain

Phone In the United States:
English 1-800-MONEYGRAM
(1-800-666-3947)
Spanish 1-800-955-7777

(Mobile service providers may charge for calls to this number)

Write Manager, Complaints Management
MoneyGram International
3940 S. Teller Street
Lakewood, CO 80235
Online Complete the online form
by visiting our website www.moneygram.com
E-mail E-mail us at customerservice@moneygram.com

How we'll handle your complaint

Quick Resolution We'll work to resolve your complaint as quickly as possible.
Acknowledgment

If we are unable to resolve your complaint instantly, we will begin our process to research your complaint and in an efficient manner provide you with an estimated timeframe for resolution.

Progress Update In most cases your complaint will be resolved within 2 weeks. If additional time is needed we will keep you informed of any additional information or documentation we may require from you to expedite the resolution of your complaint as quickly as possible.
Final Response Upon completion of our research, we will communicate our final decision via your preferred method, phone, email, or post, unless applicable regulations require a specific communication method

MoneyGram Payment Systems, Inc. Licensed as a money transmitter by the Banking Department of the State of New York. © 2009-2013 MoneyGram All rights reserved.

  1. 10-Minute Same Day Transfer Service Option: Using your credit or debit card, funds will typically arrive 10 minutes after the transfer is sent. Transfers can be received at any MoneyGram location. Subject to agent availability, hours of operation, and local regulations.
  2. 3-Business Day Economy Service Option: Using your U.S. Bank Account, funds will typically arrive 3 business days after the transfer is sent. Transfers can be received at any MoneyGram location.
    Subject to agent availability, hours of operation, and local regulations.
  3. Transfer fees vary based on the service option and transfer amount. Prices are subject to change.
  4. In addition to applicable Fees, MoneyGram also makes money when it changes your dollar to foreign currency. Currency is converted at an exchange rate set by MoneyGram or its Agents. Please see the terms and conditions or call MoneyGram at 1-800-MONEYGRAM for more information regarding currency exchange.
  5. Payout in a currency other than EUR is available only at select agent locations and subject to availability of the currency at the time the transfer is picked up. Other Fees and Other Taxes may also be applicable.