Complaints Procedure

At MoneyGram, we are committed to providing you with the best services at all times. In the unlikely situation that you are dissatisfied, please contact us as soon as possible.

To help us investigate and resolve your
complaint, we need

  • your name and address
  • daytime telephone number
  • time you prefer us to contact you
  • your 8-digit transaction reference number
  • details of your complaint
  • how you want your complaint to be resolved

How to complain

Phone In the United States:
English 1-800-MONEYGRAM
Spanish 1-800-955-7777

(Mobile service providers may charge for calls to this number)

Write Manager, Complaints Management
MoneyGram International
PO Box 191189
Dallas, TX 75219
Online Complete the online form
by visiting our website
E-mail E-mail us at

How we'll handle your complaint

Quick Resolution We'll work to resolve your complaint as quickly as possible.

If we are unable to resolve your complaint instantly, we will begin our process to research your complaint and in an efficient manner provide you with an estimated timeframe for resolution.

Progress Update In most cases your complaint will be resolved within 2 weeks. If additional time is needed we will keep you informed of any additional information or documentation we may require from you to expedite the resolution of your complaint as quickly as possible.
Final Response Upon completion of our research, we will communicate our final decision via your preferred method, phone, email, or post, unless applicable regulations require a specific communication method