MoneyGram: Serving Businesses and Financial Institutions Around the Globe
In a world where business demands are increasingly global, MoneyGram can help. MoneyGram is a high-performance payment and financial services company that is trusted by businesses, financial institutions and agents around the world.
Consumer Financial Protection Bureau - Agent Information
Under the Consumer Financial Protection Bureau's (CFPB's) new Remittance Transfer Rule that went into effect October 28, 2013, consumers who send applicable money transfers internationally from the United States and Territories will receive the following protections:
Information on required exchange rates, fees, and taxes
Detailed receipts that contain, among other things, information on the amount that will be received by their intended recipient
An automatic right to cancel a transfer within thirty (30) minutes, at no cost, so long as it hasn't been disbursed by the provider
Detailed error-resolution rights and remedies
As a MoneyGram Agent and Partner, you play a critical role in helping us communicate the details of this new rule to customers. As such, the CFPB will provide you with posters, brochures, and other printed materials to display at your location. These materials are available in English, Spanish, Chinese, Tagalog, and French-Creole. Here's what we would like you to do:
Please download, print, and post materials in appropriate locations
10-Minute Same Day Transfer Service Option: Using your credit or debit card, funds will typically arrive 10 minutes after the transfer is sent. Transfers can be received at any MoneyGram location. Subject to agent availability, hours of operation, and local regulations.
3-Business Day Economy Service Option: Using your U.S. Bank Account, funds will typically arrive 3 business days after the transfer is sent. Transfers can be received at any MoneyGram location. Subject to agent availability, hours of operation, and local regulations.
Transfer fees vary based on the service option and transfer amount. Prices are subject to change.
In addition to applicable Fees, MoneyGram also makes money when it changes your dollar to foreign currency. Currency is converted at an exchange rate set by MoneyGram or its Agents. Please see the terms and conditions or call MoneyGram at 1-800-MONEYGRAM for more information regarding currency exchange.
Payout in a currency other than EUR is available only at select agent locations and subject to availability of the currency at the time the transfer is picked up. Other Fees and Other Taxes may also be applicable.