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What should I do if the crypto funds I purchased do not appear after receiving the successful transaction alert?

If your cryptocurrency funds do not appear within 10 minutes of completing the transaction, please contact MoneyGram via chat or call our toll free phone number at 1-800-926-9400. In order to better assist you, please have your name, email address, and mobile phone number from the your MoneyGram profile, as well as the Transaction ID if applicable.


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