Legal Notices



ALASKA

If you have concerns with respect to the money transmission activities of MoneyGram Payment Systems, Inc., you may contact the State of Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities at (907) 269-4594, or by mail at: 550 W. 7th Avenue, Suite 1850, Anchorage, AK 99501.


CALIFORNIA

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

RIGHT TO REFUND
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if MoneyGram Payment Systems, Inc. (MoneyGram), does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to: MoneyGram Payment Systems, Inc., Manager, Complaints Management, MoneyGram International, P.O. Box 191189, Dallas, TX 75219. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.


DERECHO A REEMBOLSO
Usted, el cliente, tiene derecho a recibir el reembolso del dinero que ser transferido como resultado de este acuerdo, si MoneyGram Payment Systems, Inc. (MoneyGram) no enva el dinero que usted entregue dentro de los siguientes 10 das posteriores a la fecha de recibo, o si no da instrucciones de consignar una cantidad equivalente de dinero a la persona que usted haya designado, dentro de los siguientes 10 das posteriores a la fecha de recibo de los fondos que usted entreg, a menos que usted haya dado instrucciones diferentes.

Si no se cumplen las instrucciones que usted haya dado, relativas al da en que el dinero debe ser enviado o transferido y el dinero an no ha sido enviado o transferido, usted tiene el derecho a recibir un reembolso de su dinero.

Si desea recibir un reembolso, deber entregar o enviar por correo su solicitud por escrito a MoneyGram Payment Systems, Inc., Manager, Complaints Management, MoneyGram International, P.O. Box 191189, Dallas, TX 75219. Si no recibe el reembolso, puede tener derecho a recibir su dinero adems de una penalidad hasta de $1,000 y los costos de un abogado, segn lo establece la Seccin 2102 del Cdigo Financiero de California (California Financial Code).


COLORADO

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTER ACT

CONSUMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with your transaction—the money you sent—you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.

email: DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob
For official posting, click here


COLORADO

DIVISIÓN BANCARIA DE COLORADO
ACTO DE TRANSMISORES DE DINERO EN COLORADO

AVISO A LOS CLIENTES
Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Titula 11, Artículo 110, del Estatuto Revisado de Colorado.

Si usted tiene una pregunta o duda acerca, de su trasacción-del dinero que envió. Por favor póngase en contacto con el agente de envíos de monetarios que procesó su transacción para obtener ayuda. La División Bancaria de Colorado no tiene acceso a esta información.

Si usted es un residente del estado de Colorado y tiene una queja sobre el agente del enviós monetarios—la compañía que envió su dinero.

Todas las quejas deben de ser entregadas por escrito. Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.

Correo electrónico: DORA_BankingWebsite@state.co.us
Sitio web: www.dora.colorado.gov/dob
Para publicación oficial, haga clic aquí.


FLORIDA
MoneyGram Payment Systems, Inc. is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call MoneyGram Payment Systems, Inc. at (800) 328-5678 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (850) 487-9687.


ILLINOIS
The Illinois Division of Banking will accept complaints at 888-473-4858, or by mail at: 320 West Washington Street, Springfield, Illinois 62786.


MARYLAND
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding MoneyGram Payment Systems, Inc. (License # 9017, NMLS # 898432) at: 500 North Calvert Street, Room 402, Baltimore, Maryland 21202. Phone number: 888-784-0136.


TEXAS
If you have a complaint, first contact MoneyGram Payment Systems, Inc., at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov


WASHINGTON
Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.



Licensing Information

State
Regulator
Licensed Service

Alabama
Securities Commission
Sale of Checks

State
Regulator

Licensed Service

Alaska
Department of Commerce, Community, and Economic Development,
Division of Banking and Securities
Money Services Business

State
Regulator
Licensed Service

Arizona
Department of Financial Institutions
Money Transmitter

State
Regulator
Licensed Service

Arkansas
Securities Department
Money Transmission

State
Regulator
Licensed Service

California
Department of Business Oversight
Money Transmission

State
Regulator
Licensed Service

Colorado
Division of Banking
Money Transmission

State
Regulator
Licensed Service

Connecticut
Department of Banking
Money Transmission; Issuer of Payment Instruments

State
Regulator
Licensed Service

Delaware
Office of the State Bank Commissioner
Sale of Checks and Transmission of Money

State
Regulator
Licensed Service

District of Columbia
Department of Insurance, Securities and Banking, Banking Bureau
Money Transmissions

State
Regulator
Licensed Service

Florida
Office of Financial Regulation
Funds Transmitter/Payment Instrument Issuer

State
Regulator
Licensed Service

Georgia
Department of Banking and Finance
Sale of Checks or Money Orders
Licensed to the Georgia Department of Banking and Finance, NMLS #898432

State
Regulator
Licensed Service

Guam
Department of Revenue and Taxation
Foreign Exchange Money Transmitter

State
Regulator
Licensed Service

Hawaii
Department of Commerce and Consumer Affairs, Division of Financial Institutions
Money Transmitter

State
Regulator
Licensed Service

Idaho
Department of Finance
Money Transmitter

State
Regulator

Licensed Service

Illinois
Department of Financial Institutions and Professional Regulation, Division of Financial Institutions
Transmitters of Money

State
Regulator
Licensed Service

Indiana
Department of Financial Institutions
Money Transmitter

State
Regulator
Licensed Service

Iowa
Division of Banking
Sale of Certain Instruments for Payment of Money

State
Regulator
Licensed Service

Kansas
Office of the State Bank Commissioner, Division of Banking
Money Transmitter

State
Regulator
Licensed Service

Kentucky
Office of Financial Institutions
Money Transmitter

State
Regulator
Licensed Service

Louisiana
Office of Financial Institutions, Non-Depository Securities Division
Sale of Checks/Money Transmitter

State
Regulator

Licensed Service

Maine
Department of Professional & Financial Regulation, Bureau of Consumer Credit Protection
Money Transmitter

State
Regulator
Licensed Service

Maryland
Department of Labor, Licensing and Regulation, Division of Financial Regulation
Money Transmitter (Lic. # 9017, NMLS # 898432).

State
Regulator
Licensed Service

Massachusetts
Office of the Commissioner of Banks, Division of Banks
Check Seller, License #CS0025

State
Regulator
Licensed Service

Massachusetts
Office of the Commissioner of Banks, Division of Banks
Receipts of Deposits for Transmittal to Foreign Countries, License # FT 89432, NMLS # 898432

State
Regulator
Licensed Service

Michigan
Department of Insurance and Financial Services
Money Transmitter

State
Regulator
Licensed Service

Minnesota
Department of Commerce
Money Transmitter

State
Regulator
Licensed Service

Mississippi
Department of Banking and Consumer Finance
Sale of Checks

State
Regulator
Licensed Service

Missouri
Division of Finance
Sale of Checks

State
Regulator
Licensed Service

Nebraska
Department of Banking and Finance
Sale of Checks and Funds Transmission

State
Regulator
Licensed Service

Nevada
Department of Business and Industry, Financial Institutions Division
Money Transmitter

State
Regulator
Licensed Service

New Hampshire
Banking Department
Money Transmitter

State
Regulator
Licensed Service

New Jersey
Department of Banking and Insurance, Division of Banking
Money Transmitter (Corporation)

State
Regulator
Licensed Service

New Mexico
Regulation & Licensing Department, Financial Institutions Division
Business of Selling Negotiable Checks, Drafts and Money Orders

State
Regulator
Licensed Service

New York
Department of Financial Services
Transmitters of Money
Licensed as a Money Transmitter by the State of New York.

State
Regulator
Licensed Service

North Carolina
Office of the Commissioner of Banks
Money Transmitter

State
Regulator
Licensed Service

North Dakota
Department of Financial Institutions
Money Transmitter

State
Regulator
Licensed Service(s)

Ohio
Department of Commerce, Division of Financial Institutions
Transmitters of Money; Transmitting Money or Equivalent to Foreign Countries

State
Regulator
Licensed Service

Oklahoma
State Banking Department
Money Transmission

State
Regulator
Licensed Service

Oklahoma
State Banking Department
Sale of Checks

State
Regulator

Licensed Service

Oregon
Department of Consumer and Business Services, Division of Finance and Corporate Securities
Money Transmission

State
Regulator
Licensed Service

Pennsylvania
Department of Banking, Licensing Division
Money Transmitter

State
Regulator
Licensed Service

Puerto Rico
Office of the Commissioner of Financial Institutions, Licensing and Regulation Division
Money Transfers

State
Regulator
Licensed Service

Rhode Island
Department of Business Regulation, Division of Banking
Sale of Checks and Electronic Money Transfers

State
Regulator
Licensed Service

South Dakota
Department of Labor and Regulation, Division of Banking
Money Order Business

State
Regulator
Licensed Service

Tennessee
Department of Financial Institutions
Money Transmission

State
Regulator
Licensed Service

Texas
Department of Banking
Money Transmission

State
Regulator
Licensed Service

Utah
Department of Financial Institutions
Business of Issuing and Selling Money Orders, Travelers Checks and Other Instruments

State
Regulator
Licensed Service

Vermont
Department of Financial Regulation
Money Services

State
Regulator
Licensed Service

United States Virgin Islands
Office of the Lieutenant Governor, Division of Banking and Insurance
Money Transmitter

State
Regulator
Licensed Service

Virginia
State Corporation Commission, Bureau of Financial Institutions
Money Order Sales and Money Transmission Services

State
Regulator
Licensed Service

Washington
Department of Financial Institutions
Money Transmission

State
Regulator
Licensed Service

West Virginia
Division of Banking
Checks and Money Order Sales, Money Transmission Services, Transportation and Currency Exchange

State
Regulator
Licensed Service

Wisconsin
Department of Financial Institutions
Seller of Checks

State
Regulator
Licensed Service

Wyoming
Department of Audit, Division of Banking
Money Transmitter