Tracking an international money transfer is simple when you have the reference number and transfer details. With MoneyGram, you can check the status of your transfer online or through our mobile app, so you can see when the money is processed, available, or delivered.
If you’ve sent money from the US using MoneyGram, you can monitor your transfer using the confirmation details provided after payment. Your receiver can use the same information to track it.
MoneyGram transfer tracking
To check the status of a money transfer, you typically need:
The reference or authorization number
The sender’s last name
This information is usually provided in your sender’s confirmation email or receipt after completing the transfer.
If you’re unsure how the sending process works, review How to send money internationally from the US for step-by-step guidance.
Where to track your transfer
Most international money transfers can be tracked:
In the MoneyGram mobile app
Through customer support
Once entered, the tracking system will typically show the status. It could be one of the following:
Pending or Processing
Ready for pickup
Deposited to a bank account or debit card
On hold with action needed
Canceled or Declined
Failed or Refunded
Complete
We’ll also keep you posted by email about the status of your transfer, so be sure to check the inbox associated with your MoneyGram profile.
How long does tracking take to update?
Status updates may appear quickly, but timing depends on the delivery method and verification requirements.
If you’re waiting on funds, see How long do international money transfers take? to understand what impacts delivery speed.
Transfers sent for cash pickup may show as available once approved, while bank deposits depend on the destination country and your receiver’s financial institution.
What to do if a transfer is delayed
If your transfer status hasn’t changed, consider:
Confirming your recipient’s details were entered correctly
Checking your email for required identity verification or proof of funds requests
Reviewing local holidays or banking hours in your recipient’s country
Contacting customer support if needed
Providing accurate information during transfer setup helps reduce the likelihood of delays.
Common questions
How do I track my MoneyGram transfer?
Use your reference number and confirmation details to check the transfer status online or in the MoneyGram app. You may also be able to contact customer support for assistance.
Why is my transfer still processing?
Transfers may remain in a processing status due to verification checks, payment method review, incorrect recipient information, or local banking schedules.
Can the recipient check the transfer status?
Yes. In many cases, recipients can track a transfer using the reference number and the sender’s last name to see when funds are available.
Stay informed
Every step of the way
Tracking your international money transfer helps you and your receiver stay informed. Keep your reference number handy, so you can monitor delivery progress and confirm when your recipient has received the funds.
This publication is for general informational purposes only and does not constitute legal, tax, financial, or other professional advice from MoneyGram or its affiliates. Services may vary by location and are subject to applicable laws and regulations.