If you need to request documentation, photocopies or other information related to a money order or money transfer, please choose from the forms below and select the form name to download*. We also provide the ability to upload documents to us via secure file transfer links.
If you are the Purchaser of a money order, please submit your Refund/Photocopy Request Form (Claim Card) using the link below. Purchasers may use this form to request a refund or photocopy of a money order.
If you are a Payee of a money order, please submit your Refund/Photocopy Request (Payee Statement) using the link below. Payees may use this form to request a refund or photocopy of a money order.
Money Order Number Search - This form should only be completed by the Purchaser if you do not know your money order number.
Customers use this form to request a faxed photocopy of their past money transfer transactions.
Review the descriptions below and select the appropriate link for your needs. You will be directed to a secure form to upload and submit your documents.
For requests not shown here, please submit our contact form to be contacted by a customer service representative.
Authorized to do business in all 50 states, D.C. and all U.S. territories.
Licensed as a Money Transmitter by the New York State Department of Financial Services. Licensed by the Georgia Department of Banking and Finance; NMLS #898432. Massachusetts Check Seller License # CS0025, Foreign Transmittal License # FT89432, NMLS # 898432.
For Information about other state licenses held by MoneyGram, please click here
Texas customers click here for information about filing complaints about our money transmission services.