Consumer fraud awareness
I received an email from MoneyGram asking for my financial information. Should I provide it?
No. MoneyGram NEVER sends you an unsolicited email asking for your personal or financial information. If you receive a suspicious email claiming to be from MoneyGram, please report it to us so we can investigate. Also, if your financial information has been compromised, we recommend you contact your financial institution immediately.
Who is able to pick up the money I transferred?
The person receiving the MoneyGram transfer must present a valid photo ID and know information about the transfer. To help protect yourself further, keep all information about your money transfer confidential and be sure you know the person to whom you're sending money.
What can I do if the person to whom I sent a money transfer to and I are the victims of fraud?
You may use the contact form on this site to report fraudulent activity by selecting Report Fraud from the Type of Request drop down*. Please provide details of the incident in the Comments field. *If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center to have the transaction cancelled immediately.
Where can I get more information on protecting myself from consumer fraud?
For more information, visit our CommonConsumer Scams page.