What should I do if the person to whom I am transferring money is having trouble picking up the transaction?
1. Make sure they have the correct Reference/Confirmation Number.1
2. Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money.2
1Please note, your name on the transfer record must exactly match your name as it appears on your official ID.
2Requirements may vary by country and agent. Please ask your local MoneyGram agent for details about their process and procedures. For further assistance, contact us by completing the contact form on this site, or call 1-800-666-3947.
