Receive money at location
Why was I denied funds at the pickup location?
Your experience with MoneyGram is important to us, but from time to time, there may be factors impacting your money transfer. There are a few possible reasons you could not collect your funds. The transaction is still being processed. There are two easy ways to track the status of your transfer. If you have a MoneyGram profile, log in and view your Transaction History. If you don’t have a MoneyGram profile, enter your reference/authorization number and your last name on our Track & Receive tool on MoneyGram's home page. You did not have sufficient identification. To prevent fraud and keep your money safe, MoneyGram requires you to show a valid ID to complete all money transfer transactions. You did not visit a MoneyGram location. To find a location that is convenient to you, go to 'Find a Location' on our website.
How do I receive money in person via cash pickup sent through MoneyGram?
1: Find a convenient MoneyGram location near you. 2: Bring your reference number and valid photo ID with you for pick up. Reference Number: Ask your sender for the reference number for the transaction. This number is on the receipt and included in confirmation emails for online transfer. ID: You will need to bring a valid photo ID (passport, national ID or residence permit). 3: Complete the transaction. If required, complete a simple Receive Form entering the reference number given to you by the sender. Hand the receive form and your valid photo ID to the person at the counter to receive your money.
What information do I need to pick up money that was sent to me to an agent location?
To ensure a smooth experience when picking up money, you will need the transaction reference number (you can get this from the sender) along with a valid photo ID. Some countries also require a valid proof of address when an ID does not contain an address.
How do I receive a money transfer?
You may be required to provide identification*, typically one or more of the following: Passport Driver's License National Identity Card or Government-Issued ID You may also be required to provide proof of address. Please check with your local MoneyGram agent for acceptable identification formats, as well as details regarding their processes and procedures. Requirements vary by country and agent. Please contact your local MoneyGram agent in advance for information on their processes and procedures. *Please note that your name on the transfer record must exactly match your name as it appears on your government-issued ID.
