No, you cannot use a debit or credit card to fund your wallet. You must bring cash to the location you selected within the wallet app to fund your wallet. In addition, you cannot use the MoneyGram online application to fund your wallet.
All new digital technology lets you cash in & out with any of our digital wallet partners
With thousands of retail locations worldwide,
MoneyGram lets you convert your cash into USDC,
and back again.
COMMONLY ASKED
Why digital wallets?
Digital wallets make sending, receiving and holding wealth as digital assets possible. An increasingly popular tool, digital wallets make managing financial assets faster, more flexible and convenient.
Download one of our partnering digital wallets with MoneyGram cash access today!
User journey
Digital wallets are now more accessible than ever. In partnership with Stellar and select digital app, wallet, and exchange partners, users can now add and withdraw USDC in cash at participating MoneyGram locations! It’s as easy as 1-2-3:
Open wallet app
Enter the amount you wish to add to your digital wallet app.
Verify details
Enter details and select a participating location.
Finalize transaction
Go to the selected location to complete the transaction.*
* Excludes Walmart locations. Be sure to bring your reference number and photo ID you used for the transaction.
FREQUENTLY ASKED QUESTIONS
You’ve got questions, we’ve got answers
Can I use a debit card at MoneyGram to pay for my transaction (fund my wallet)?
What information is required from me by MoneyGram?
There are some key pieces of information that are required in order to fund your wallet using MoneyGram. These include but are not limited to:
- Type of ID (government, drivers license, etc.) ID Number, ID Country of Use, Country of Birth, First Name, Middle Name (if listed on your ID), Last Name, Second Last Name (if applicable), Date of Birth, Current Address, Phone Number
What should I do if the funds I sent to my wallet do not appear?
If your funds do not appear within 10 minutes of completing the transaction, please contact MoneyGram via chat or email digitalsupport@moneygram.com. The team will investigate whether your funds were sent successfully. All MoneyGram customers are screened and transactions may be held in order to collect additional information or rejected.
How do I get in touch with MoneyGram regarding my transaction?
- The MoneyGram Customer Support team is available to answer any questions regarding your transaction. Please contact us via chat or email digitalsupport@moneygram.com.
- In order to better assist you, please have your name, email address, and phone number from the wallet account, as well as the Wallet Transaction ID if applicable.
Payment Information Kind Deposit Payment Method Cash Receive Method LOBSTR Wallet Wallet Transaction ID 30b12627-7fff-4d69-9d22-417e6ae358fe
