Stellar Wallet Frequently Asked Questions

The following wallets partner with Stellar and MoneyGram, with more coming soon:

• LOBSTR
• Vibrant

You can download the apps using the links below:

• LOBSTR
• Vibrant

You can watch a video by clicking here. This video will walk you through the app and demonstrate how to use MoneyGram with your crypto wallet.

Funds In Countries - You can fund your wallet at select MoneyGram locations in the following countries:

• Argentina, Brazil, Canada, Chile, El Salvador, Hungary, Ireland, Kenya, Philippines, Poland, the United Kingdom, and the United States

Funds Out Countries - You can withdraw funds from your wallet in 195+ countries

• Start your transaction on the wallet app.
• Select a MoneyGram location in the app and head to that location to pay for your transaction (fund your wallet) within 24 hours.
• Tell the MoneyGram agent that you are here to complete a transaction.
• Be sure to bring your photo ID.
• Your wallet balance will be updated within a few minutes after payment. 

• You will be asked to select a MoneyGram location in the wallet app as you start your transaction. This service is available at participating locations.

• No, you cannot use a debit or credit card to fund your wallet. You must bring cash to the location you selected within the wallet app to fund your wallet. In addition, you cannot use the MoneyGram online application to fund your wallet. 

There are some key pieces of information that are required in order to fund your wallet using MoneyGram. These include but are not limited to:

• Type of ID (government, drivers license, etc.) ID Number, ID Country of Use, Country of Birth, First Name, Middle Name (if listed on your ID), Last Name, Second Last Name (if applicable), Date of Birth, Current Address, Phone Number

If your funds do not appear within 10 minutes of completing the transaction, please contact MoneyGram via chat. The team will investigate whether your funds were sent successfully. All MoneyGram customers are screened and transactions may be held in order to collect additional information or rejected.

• Start your transaction on the wallet app.
• You can pick up your funds at participating MoneyGram locations. Use the online locator to find a location near you.

• You can pick up your funds at participating MoneyGram locations. Use the online locator to find a location near you.

• The MoneyGram Customer Support team is available to answer any questions regarding your transaction. Please contact us via chat, email (DigitalSupport@MoneyGram.com), or call 800-513-5175.
• In order to better assist you, please have your name, email address, and phone number from the wallet account, as well as the Wallet Transaction ID if applicable.

• You can access wallet FAQs using the below links:
  • LOBSTR
  • Vibrant

• You can purchase Stellar Lumens through your crypto wallet.
  • Click here to purchase through your LOBSTR wallet.
  • Click here to purchase through your Vibrant wallet.
  • Click here to learn more about how to purchase through other cryptocurrency exchanges.

• You can purchase USDC through your crypto wallet. The process starts on the wallet app and then you can visit a MoneyGram location to complete the funding process.
  • Click here to start the purchase through your LOBSTR wallet.
  • Click here to start the purchase through your Vibrant wallet.
  • Click here to learn more about how to purchase through other cryptocurrency exchanges.