We're here to help with all your MoneyGram services anytime you need. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible.
It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident.
If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 01-800-926-9400 in order to have the transaction cancelled immediately.
To help us investigate and resolve your issue, please provide the following information when contacting us:
Your name and address
Daytime telephone number
Time you prefer us to contact you
8-digit transaction reference number
Details of the problem and resolution being requested
MGI will share information regarding your money transfer and complaint with a complaint database used by national, state and local law enforcement in the U.S. and other countries. If you do not want us to share your personally identifiable information with this database, please call 1-800-926-9400 and we will honor that request unless applicable law requires us to provide your identity to law enforcement.
Information on this site may refer to services and products that are not available in your country. Please contact your local MoneyGram agent to verify whether the service or product you wish to use is available in your area.