Why was I denied funds at the pickup location?
Your experience with MoneyGram is important to us, but from time to time, there may be factors impacting your money transfer. There are a few possible reasons you could not collect your funds.
The transaction is still being processed. There are two easy ways to track the status of your transfer. If you have a MoneyGram profile, log in and view your Transaction History. If you don’t have a MoneyGram profile, enter your reference/authorization number and your last name on our Track & Receive tool on MoneyGram's home page.
You did not have sufficient identification. To prevent fraud and keep your money safe, MoneyGram requires you to show a valid ID to complete all money transfer transactions. You did not visit a MoneyGram location. To find a location that is convenient to you, go to 'Find a Location' on our website.
Common questions
- How much money can I send online through MoneyGram? Are there limits to how often I can send money?
- How much does it cost to transfer money with MoneyGram?
- What payment methods can I use for sending money online?
- How can I enroll in the MoneyGram Plus Rewards program?
- How do I know what currencies are available for payout in the country I am sending to?
