Receive money at location
Why was I denied funds at the pickup location?
Your experience with MoneyGram is important to us, but from time to time, there may be factors impacting your money transfer. There are a few possible reasons you could not collect your funds. The transaction is still being processed. There are two easy ways to track the status of your transfer. If you have a MoneyGram profile, log in and view your Transaction History. If you don’t have a MoneyGram profile, enter your reference/authorization number and your last name on our Track & Receive tool on MoneyGram's home page. You did not have sufficient identification. To prevent fraud and keep your money safe, MoneyGram requires you to show a valid ID to complete all money transfer transactions. You did not visit a MoneyGram location. To find a location that is convenient to you, go to 'Find a Location' on our website.
What information do I need to pick up money that was sent to me to an agent location?
To ensure a smooth experience when picking up money, you will need the transaction reference number (you can get this from the sender) along with a valid photo ID. Some countries also require a valid proof of address when an ID does not contain an address.
