Why was my card declined?
There could be a few reasons why your card is being declined.
Here are some of the most common reasons:
You don’t have enough money available in your MoneyGram Account to pay for the transaction. Check your available balance in the MoneyGram Money Transfers app and add funds if needed.
You put a “freeze” on your card in the app and haven’t unfrozen it.
You’re making an online transaction and the card, expiration date or CVV information you’re entering is incorrect.
If you’re still not sure why your card isn’t working, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app.
Common questions
- How much money can I send online through MoneyGram? Are there limits to how often I can send money?
- How much does it cost to transfer money with MoneyGram?
- What payment methods can I use for sending money online?
- How can I enroll in the MoneyGram Plus Rewards program?
- How do I know what currencies are available for payout in the country I am sending to?
