Transaction help
How can I get access to my transactional information?
If you need to request a copy of your transaction history, please follow the instructions in the Money Transfer History Request Instructions document.
Can my receiver pick up their transfer in a different country than I sent it to?
Sometimes plans change unexpectedly and your receiver is not where you thought they would be. In keeping with protecting your money, the receiver must pick up the funds in the country you sent to. If your receiver is not in the country you sent to, please cancel the transaction and send it again to the new destination.
How can I view my transaction history?
Log in to your online profile. If your transaction is in progress, you will see Transaction History on the your Dashboard, along with a link to view all. If you do NOT have transactions in progress displaying on your Dashboard, then select Transaction History. In the MoneyGram app, log into your profile and select Recent Activity to view your transaction history.
Who do I contact for problems with money transfers or technical problems with the app?
Depending on where you’re based, you can either chat with us or use the “Contact Us” form in the app menu or on MoneyGram.com.
