What should I do if the person to whom I am transferring money is having trouble picking up the transaction?
1. Make sure they have the correct Reference/Confirmation Number.1
2. Verify your Receiver has a valid photo identification (ID), and that the name on the ID matches the name you provided when sending the money.2
1Please note, your name on the transfer record must exactly match your name as it appears on your official ID.
2Requirements may vary by country and agent. Please ask your local MoneyGram agent for details about their process and procedures. For further assistance, contact us by completing the contact form on this site, or call 1-800-666-3947.
Common questions
- How much money can I send online through MoneyGram? Are there limits to how often I can send money?
- How much does it cost to transfer money with MoneyGram?
- What payment methods can I use for sending money online?
- How can I enroll in the MoneyGram Plus Rewards program?
- How do I know what currencies are available for payout in the country I am sending to?
