Does the receiver’s name have to match their government issued ID exactly?
For security reasons, many agent locations will not pay out a transfer if the name on the receiver's identification does not match exactly. Please confirm your receiver’s name as it appears on their ID. If your receiver is still having this problem, please contact us at 0800 526 149.
Common questions
- How much money can I send online through MoneyGram? Are there limits to how often I can send money?
- How much does it cost to transfer money with MoneyGram?
- What payment methods can I use for sending money online?
- How can I enroll in the MoneyGram Plus Rewards program?
- How do I know what currencies are available for payout in the country I am sending to?
