Please select the category to which your question pertains:
- Finding a Bill Payment Location
- Verification of a Bill Payment
- Questions about Posting Errors and Refunds
Bill Payment Locations Back to Top
How can I locate a MoneyGram Bill Payment Agent?
Please contact the utility company that you wish to pay for specific MoneyGram Bill Payment locations.
Verification of a Bill Payment Back to Top
Who can I call to verify that my MoneyGram Bill Payment was posted to my account?
Once the payment has been made you will need to contact your utility company to verify that the payment has been posted.
If I received a disconnect notice, will MoneyGram Bill Payment services stop service shut-off?
Immediate posting and shut-off prevention is dependent on our relationship with the utility company. You must contact your utility company to determine if using MoneyGram Bill Payment Services will prevent a service shut-off.
Posting Errors and Refunds Back to Top
Who do I call if my MoneyGram Bill Payment was posted to the wrong account?
Please contact your utility company for assistance. If you have already contacted your utility company and they are unable to assist, please return to the retail location where the payment was made for assistance.
Can I obtain a refund if I make a payment for the wrong amount?
For most utility payments a refund can be obtained from the Agent if you can provide the original yellow payment receipt (within seven business days). If you are unable to get a refund from the Agent, please contact your utility company for assistance.
