Please select the category to which your question pertains:
Who to Contact for Support Back to Top
Who do I contact when one of my customers has a question on a Utility Bill Payment transaction?
Call 1-800-729-8845 and select option 2. Customer Service Representatives are available 24 hours a day, 365 days a year.
Who do I contact when I have technical problems with my Utility Bill Payment equipment?
Call 1-800-729-8845 and select option 5. Professional Agent Support Representatives are available 24 hours a day, 365 days a year.
Who do I contact when I have questions on my Utility Bill Payment account?
All MoneyGram International Agents have a designated Utility Bill Payment Client Service Specialist to answer detailed account questions. If you are unfamiliar with your Specialist, please call 1-800-729-8845.
Verification of Utility Bill Payments
Who can I call to verify my customer's payment was posted to their account?
Once the payment has been made, please contact the customer's utility company to verify the payment was posted. If you already contacted your customer's utility company and they are unable to assist you, call us at 1-800-729-8845.
If your customer received a disconnect notice, will MoneyGram Utility Bill Payment services stop service shut-off?
Immediate posting and shut-off prevention is unique for each utility company. Contact your customer's utility company to determine if using MoneyGram Utility Bill Payment services will prevent a service shut-off.
Posting Errors and Refunds Back to Top
Who do I call if my customer's MoneyGram Utility Bill Payment was posted to the wrong account?
Payments posted to an incorrect account number should be resolved with the customer’s utility company. If a payment was made to an incorrect utility company, contact your Utility Bill Payment Client Service Specialist. If you are unfamiliar with your Specialist, call 1-800-729-8845.
Can I give a refund to my customer?
Refunds are available under rare circumstances. Contact your Utility Bill Payment Client Service Specialist to determine if a refund is possible for a particular payment. If you are unfamiliar with your specialist, call 1-800-729-8845.
