Financial Insitution Money Order FAQs
Please select the category to which your question pertains:
Who to Contact for Support
Reference/Training Information
Cashing a MoneyGram® Money Order
Stop Payments and Voids
Remittance Information
Who to Contact for Support Back to Top
Who should my customers contact with questions on a MoneyGram Financial Institution Money Order?
Please contact our Customer Service Center at (800) 542-3590. Our Customer Service Representatives are available Monday-Friday from 7:00 a.m.-8:00 p.m. CST and from 8:00 a.m.-5:00 p.m. CST on Saturday. Automated service is available 24 hours a day, 365 days a year.
Who do I contact when I encounter technical problems with my money order dispensing technology?
Please contact our POS Agent Support Center at (800) 654-5920. Our agent support representatives are available 24 hours a day, 365 days a year.
Who do I contact when I have questions on my MoneyGram account?
All financial institutions have a designated account specialist to answer detailed account questions. To reach your account specialist, please call (800) 257-8418.
Reference Information Back to Top
Will a money order clear for an amount that exceeds our money order limit? (i.e. Exceeds the "DO NOT PAY OVER" amount)
All items issued for an amount that exceeds the authorized limit will be the responsibility of the financial institution if the item clears. MoneyGram will assist you by attempting to flag and return the item prior to clearing. Please contact our Customer Service Center at (800) 323-6873 for assistance. This is not a guaranteed stop. Placing a flag will not ensure a returned item.
How often do I need to change the ribbon?
Please be sure and check the quality of the printing on the money orders as you sell them. It is important to be able to clearly read the amount printed for accurate processing of the money order. Replacement ribbons are available for no extra charge by calling Technical Support at MoneyGram: 1-800-654-5920.
Cashing a MoneyGram Money Order Back to Top
Is this MoneyGram Money Order Safe-To-Cash?
MoneyGram offers our financial institution customers a Safe-To-Cash program that when properly followed guarantees payment on our money orders. To apply for this program please contact your account specialist. To reach your account specialist, please call (800) 257-8418.
Stop Payments and Voids Back to Top
Can I place a stop payment on a MoneyGram Money Order?
In limited circumstances, a financial institution can request that a stop payment be placed on a MoneyGram Money Order. Please contact our Customer Service Center at (800) 323-6873 for more information.
Can I void a MoneyGram Money Order?
MoneyGram Money Orders cannot be voided. A financial institution possessing an unused money order can deposit it in their account or, if it is damaged, mail it to MoneyGram for a refund. Refund requests should be sent to:
MoneyGram International
Claim Card Requests
Box 610
Minneapolis, MN 55480-0610
Remittance Information Back to Top
Can I call MoneyGram International to determine how much is being deducted from my account?
Yes. On the date following your cut-off a financial institution can verify the amount that will be deducted from your account.
Can I obtain a copy of my remittance report?
Yes. Please contact your account specialist for copies of all remittance reports.
I phoned in the incorrect remittance amount, can this be corrected?
Yes. On the day the error was made you may contact our Customer Service Center at (800) 323-6873 for assistance. The error can be deleted and the revised amount can be entered. Your account specialist will need to be contacted for errors discovered more than one day after entry. To reach your Account Specialist, please call (800) 257-8418.
