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Who to Contact For Support
Reference/Training Information
Cashing a MoneyGram Money Order
Stop Payments and Voids
Remittance Information
Who to Contact for Support
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Who do I contact when one of my customers has a question on a MoneyGram Money Order?
Contact our Customer Service Center at (800) 542-3590. Customer service representatives are available Monday - Friday from 7 a.m. - 8 p.m. CST and from 8 a.m. - 5 p.m. CST on Saturday. Automated money order status information is available 24 hours a day, 365 days a year through this customer service line.
Who do I contact when I encounter technical problems with my Money Order dispensing technology?
Contact our POS Agent Support Center at (800) 654-5920. Agent support representatives are available 24 hours a day, 365 days a year.
Who do I contact when I have questions on my MoneyGram account?
All MoneyGram agents have a designated account specialist to answer detailed account questions. If you are unfamiliar with your account specialist, you may contact (800) 257-8418 for support.
Reference/Training Information Back to Top
How do I load a Delta® Money Order Dispenser?
Follow the below steps:
1. Unlock printer cover and remove money orders. (Use the black wheel located on the right-hand side of printer to back the money order out).
2. Write down the entire red serial number, including the number in the square, of the first money order (this should be the one with the lowest serial number) and of the last money order (this should be the one with "last form" printed on it).
3. Place money orders in the printer. Make sure that the back of the beginning money order is facing you while in the "load forms here" slot.
4. Press “load forms” button on keypad (F6).
5. Press “yes” (F1).
6. Enter your PIN and press "enter” (F8).
7. Enter the beginning serial number that you wrote down and press “enter” (F8).
8. Enter the last serial number that you wrote down and press “enter” (F8).
9. While holding the beginning money order in the "load forms here" slot, press the "load" button on the printer. The money order should automatically move up and down when loaded correctly.
10. Place the cover back on the printer, lock printer and remove key.
11. Enter the last four digits of the beginning serial number and press “enter” (F8).
All steps must be completed within 45 seconds or the system will time out and you will need to start the process over.
How do I load a Money Order Dispenser (DNET)?
Follow the below steps:
1. Unlock printer cover and remove money orders completely. (Use the black wheel located on the right-hand side of printer to back the money order out).
2. Write down the entire red serial number, including the number in the square, of the first money order to be used (this should be the one with the lowest serial number) and of the last money order (this should be the one with "last form" printed on it).
3. Place money orders in the printer. Make sure that the back of the beginning money order is facing you while in the "load forms here" slot.
4. Press “other functions” (F6).
5. Press “load” button on keypad (F1).
6. Press “yes” (F1).
7. Select dispenser, if required.
8. Enter your PIN and press “enter” (F8).
9. Enter the beginning serial number that you wrote down and press “enter” (F8).
10. Enter the last serial number that you wrote down and press “enter” (F8).
11. While holding the beginning money order in the "Load forms here" slot, press the "load" button on the printer. The money order should automatically move up and down when loaded correctly.
12. Place the cover back on the printer, lock printer and remove key.
13. Enter the last four digits of the beginning serial number and press ENTER (F8).
All steps must be completed within 45 seconds or the system will time out and you will need to start the process over.
How often do I need to change the ribbon?
Please be sure and check the quality of the printing on the money orders as you sell them. It is important to be able to clearly read the amount printed for accurate processing of the money order. Replacement ribbons are available for no extra charge by calling Technical Support at (800) 654-5920.
Cashing a MoneyGram Money Order
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Can I cash a MoneyGram Money Order for my customer?
Yes, however, it is important to note that MoneyGram Money Orders will not be paid if they have been forged, altered, stolen, counterfeited or previously refunded. Recourse for returned money orders is only against the endorser. This means that persons or businesses receiving a MoneyGram Money Order should accept it only from those known to them and against whom they have effective recourse.
If you are uncertain about cashing a MoneyGram Money Order, you may contact us at (800) 542-3590 and we will provide you with the current money order status. We cannot, however, guarantee final payment or amount.
Is this MoneyGram Money Order Safe-To-Cash?
MoneyGram offers our agents a Safe-To-Cash program that guarantees payment on our money orders when properly followed. To apply for this program, please contact your account specialist.
Stop Payments and Voids
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Can I place a stop payment on a MoneyGram Money Order?
Yes, in limited circumstances, an agent can request a stop payment. Contact our Customer Service Center at (800) 542-3590 for more information.
Can I void a MoneyGram Money Order?
No, MoneyGram Money Orders cannot be voided. Agents with an unused money order can deposit it in their store account or, if it is damaged, mail it to MoneyGram for a refund. Refund requests should be sent to:
MoneyGram International
Attn: Money Order Adjustments
1550 Utica Avenue South, MS GO1 0023
Minneapolis, MN 55416
Remittance Information
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Can I call MoneyGram to determine how much is being deducted from my account?
Yes, on the date following your cut-off you can verify the amount that will be deducted from your account by calling our Customer Service Center at (800) 542-3590.
Can I obtain a copy of my remittance report?
Yes, please contact your account specialist for copies of all remittance reports.
