Phone Payment FAQs
Can a fee be charged?
Yes, our systems allow for a convenience fee and can even waive fees with the use of promotional codes.
How do customer service representatives (CSRs) verify the bank information?
While on the phone with the customer, CSRs can verify the name of the financial institution associated with the routing number provided.
What are the rules with a phone payment?
The company collecting the payment must have done business with the customer within the last 24 months. If calls are not recorded, written confirmation must be provided and post-marked prior to the date the transaction posts to the customer’s account.
Will an e-mail work for the written confirmation?
Yes. Our systems provide the ability to notify the customer via email.
How much does it cost?
Cost per transaction is based on a multitude of factors including types of transactions originated and potential monthly volume.
For other questions or more information, contact MoneyGram Payment Services or call 1-800-723-9777.
