IVR Payments FAQs
Can a fee be charged?
Yes, our systems allow for a convenience fee.
Does MoneyGram record all calls?
Yes. Per NACHA rules, MoneyGram records and stores all calls for a minimum of 2 years. We can retrieve recordings as needed for proof of authorization.
How many people can dial into the same IVR number at once?
There is no limitation.
How are customers verified in the system?
When a customer enters the IVR, they must authenticate themselves using two pieces of information that have been provided by the business to MoneyGram. If the two pieces of information do not match, the customer is not allowed to make a payment.
How much does it cost?
Cost per transaction is based on a multitude of factors including types of transactions originated and potential monthly volume.
For other questions or more information, contact MoneyGram Payment Services or call 1-800-723-9777.
