ExpressPayment Service FAQs
How does the MoneyGram ExpressPayment service work?
Your customer pays cash at one of our more than 30,000 nationwide agent locations, including all Wal-Mart stores. MoneyGram guarantees the payment, sends you real-time notification, and credits your bank account daily via ACH deposit or wire.
How can my customers find an ExpressPayment location?
Customers can find any of MoneyGram's ExpressPayment agents by visiting our Find Us tool or by calling MoneyGram's toll-free agent location number: 1-800-MONEYGRAM.
Once a consumer is at a MoneyGram agent location, how does he/she make a payment?
Instruct your customer to bring the following information to the agent location:
- Your company’s 4-digit receive code
- Your company’s name, city, and state
- Customer’s account number
- Cash. Remind your customer that the payment amount and transaction fee must be paid in cash.
Once your customer arrives at the agent location, he/she should either fill out the ExpressPayment blue form or pick up the MoneyGram phone, then pay the bill and fee at the counter in cash.
Your company will receive payment notification within 10 minutes! Your customer will receive a receipt with an 8-digit reference number confirming the payment.
What are the costs to the customer?
Billers choose the consumer fee that is charged, which range from $0.00 to $9.95.
What payment methods are accepted?
Cash is accepted at all agent locations. Wal-Mart also accepts debit cards.
Does MoneyGram guarantee the payment?
Yes, once payment is received, MoneyGram guarantees the payment to the biller.
What are the costs to the biller?
Typically there are no costs to the biller and no equipment or set-up charges.*
Is there a way my company can generate revenue by using this service?
Depending on the transaction volume, revenue-generating opportunities are available to billers.*
What kind of service is provided to the biller?
MoneyGram has a dedicated account management team to help billers increase collection volume.
Who do I contact if I have an issue or question?
If you are interested to learn more about this service, contact MoneyGram Payment Services or call 1-800-723-9777.
If you are an existing ExpressPayment client, call 1-800-555-3133.
How do I access transaction reports?
MoneyGram has an online transaction management site, Payment Tracker. To login, click here.
*Minimum transaction volume may be required
