Please select the category to which your question pertains:
Servicing Options
Who to Contact for Support
Agent Leads
How to Become a Bill Payment Utility
Servicing Options Back to Top
When do payments post?
The following options are available:
- Real time processing – immediate payment notification. The system directly provides real time data direct to the client.
- Daily batch files – receipt of payments within 24 hours.
What types of file edits are available?
- Standard check digit edits
- Custom edits
- Positive identification – verifies account numbers to a database provided by the utility
Are check payments accepted?
Check acceptance depends on the relationship with the utility company. Some agent locations accept check payments, while others do not.
Who to Contact for Support
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Who do I call if there are questions?
Please contact your Account Relations Manager. An Account Relations Manager is assigned to each utility client.
Agent Leads
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How would I handle a merchant that wants to become a bill payment agent?
Contact your Account Relations Manager with any suggestions for additional agent locations.
How to Become a Bill Payment Utility
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How can I get information on MoneyGram Bill Payment services?
Call 1-800-555-3133 (x8784).
