MoneyGram® Prepaid MasterCard® Card FAQs
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General Information
Using your temporary Cirrus® ATM Card
Using your MoneyGram Prepaid MasterCard
General Questions Back to Top
Who can get a MoneyGram Prepaid MasterCard?
In compliance with the Patriot Act and other laws, you must at least 18 years of age to purchase a card, and must be apply to supply a valid ID (e.g. Social Security Number, US or foreign passport, national ID including matricula card or cedula, etc…). You will also need a verifiable address in the 50 U.S. states or Washington, D.C. (when calling to enroll). A minimum of $34.95 in cash is needed to purchase the card ($9.95 for the card, plus at least $25 to load it).
What happens after I purchase my card?
After purchasing your card, you’ll be given an instant-issue temporary Cirrus ATM card. When you call to enroll and select your Personal Identification Number or PIN, your address will be verified and your personalized MoneyGram Prepaid MasterCard will be sent to your home. It should arrive within 7-10 days. Until then, you can use your temporary card and PIN to withdraw any money you have already loaded on the card from an ATM.
Can I buy more than one card?
No, currently we can only issue one card per person. You cannot buy a card for someone else either. Cards can only be purchased for your own use.
Using Your Temporary Cirrus® ATM Card Back to Top
Where can I use my temporary ATM card?
You can use your card to withdraw cash at ATMs displaying the MasterCard Brand Mark or Cirrus mark. In most cases, you will push “credit” when withdrawing cash, even though you have a prepaid card.
What happens when my MoneyGram Prepaid MasterCard arrives?
For your protection please follow the instructions provided with your new MoneyGram Prepaid MasterCard and call the toll-free number to activate it promptly. Once activated, you can begin using your MoneyGram Prepaid MasterCard immediately. We will also automatically de-activate your temporary card and transfer any remaining money from your temporary card to your new MasterCard card. You will also be asked to select a PIN. You can choose the same PIN you selected when activating your temporary card or select a different PIN.
Using your MoneyGram Prepaid MasterCard Back to Top
Where can I use my MoneyGram PrePaid MasterCard?
You can use your card to make purchases or get cash anywhere in the world that Debit MasterCard cards are accepted, including over 900,000 ATMs that display the MasterCard Brand Mark or Cirrus mark.
How do I make purchases with my card?
You can make a purchase by signing the receipt provided by the merchant or by swiping your card and pushing “credit”. The fee for a signature purchase is $1. When you make a PIN purchase by entering your PIN into a keypad, a $2 fee will be deducted from your account balance
Are there any restrictions on what I can buy with my card?
You can use your MoneyGram Prepaid MasterCard anywhere Debit MasterCard cards are accepted. When purchasing gasoline using your card, you must pay for your purchase at the gas station service counter and not at the gas pump.
If you make a hotel reservation, those companies may authorize up to 20% more than the anticipated charges. This amount is held and the additional funds will not be available to you until you check out. Restaurants or other merchants may also require that you have a balance that exceeds the amount of your purchase in order to cover tips, but only the amount you actually spend will be deducted from your card.
How often can I use my card?
You can use your card to make purchases as often as you like, as long as you have money available in your account. For your protection, you can only make up to 5 cash withdrawals or get a total of $500 in cash every 24 hours. If you exceed your card limits, your transaction will not be approved.
Are there any fees for using my MoneyGram Prepaid MasterCard?
Yes, please refer to the Cardholder Agreement, which is available at agent locations, for a detailed description of card fees and usage.
Can I add money to my card?
You can add more money to your MoneyGram Prepaid MasterCard by returning to the place you purchased it or at any other MoneyGram location that sells the MoneyGram Prepaid MasterCard. A reload fee of up to $2.95 will apply and the money you load is usually available for your use within minutes. You cannot reload money to your temporary card.
You can also add more money to your MoneyGram Prepaid MasterCard at over 28,000 MoneyGram agent locations in the U.S. by using MoneyGram's ExpressPayment® service and completing the blue ExpressPayment form using Receive Code 4039. An ExpressPayment fee of up to $2.95 will apply and the money you load onto your card will usually be available within two hours or less.
You can reload once every 24 hours in any amount from $10 - $1,000, provided you do not exceed the maximum total card balance of $2,500.
MasterCard® and Cirrus® are trademarks owned by third parties. All other marks are owned by MoneyGram.
