Online Sales Summary Reports FAQs

 

 

 

 

 

 

 

 

 

 

 

 

 


Frequently Asked Questions

What is an account specialist?   Back to Top
Each MoneyGram agent is assigned an account specialist. An account specialist is a MoneyGram employee who is able to assist you with any questions relating to your reconciliation, or any trouble you may have logging into the online reports system.  Your account specialist can be contacted at (800) 257-8418.

What is my agent/account (remitter) number?   Back to Top
Your agent/account number is a unique number assigned to each agent. MoneyGram uses the number to record funding. You will find your account number on any hardcopy sales summaries that have been mailed to you.

What do I do if I forget my password?   Back to Top
Look in the “Password” section of your Help Guide. On-line Help Guide

What if my data on the report doesn’t look right?   Back to Top
Contact your account specialist at (800) 257-8418.

How do I print, save, download and search?   Back to Top
Follow the instructions in the “Sales Summary Report” section of your Help Guide.  For further assistance, you may need to contact your internal Help Area or software provider. On-line Help Guide

What do I do if I forgot to access my report and now it is gone?   Back to Top
Contact your account specialist at (800) 257-8418.

Our reconciler is on vacation, how do I access my report?   Back to Top
Contact your account specialist at (800) 257-8418.

What are the system requirements for viewing reports?   Back to Top
To view reports online your system must be equipped with Windows 95/98 or newer, Internet Explorer 5.0 or higher, and at least a 56K modem. You will also need Adobe Acrobat Reader and a utility to unzip files, such as WinZip (WinZip is not required for Windows XP).

Am I protected from viruses?   Back to Top
MoneyGram follows industry practice to ensure that any files downloaded from its system are free from viruses. You SHOULD install anti-virus software on your systems.

How long does it take to download my reports, and how much space will the download use?   Back to Top
This is dependent on your software as well as the amount of data being downloaded.

For questions related to your computer network or individual software applications, you will need to contact your internal Help Area or network provider.