MoneyGram will be eliminating the use of a confirmation number on all MoneyGram transactions beginning 12/02/09.
After your DT3 POS device transmits the evening of 12/01/09 to take the change,
Transactions ready for completion will now be displayed at your location on the MoneyGram terminal.
Take the DT3 9.616 POS upgrade. View the Software Upgrades and Enhancements for this upgrade.
A: MoneyGram is eliminating the use of the confirmation number for all MoneyGram transactions. The transactions ready for completion will now be shown on the MoneyGram terminal screen by Sender's name.
A: MoneyGram routinely makes improvements to help improve the experience, minimize transaction time, minimize fraud and prevent consumer scams. This improvement will eliminate the need for the use of a confirmation number to complete any MoneyGram transactions. The transactions will now be provided to you for verification and selection.
A: Simply ask the customer (Sender) what type of transaction they want and follow the screens on your MoneyGram device. The results will be displayed for you to choose. Once identified, verify the customer's transaction based on the Sender’s name and the Receiver’s information.
A: Yes. Instead of having the current confirmation look-up screen, you will be presented with a list of Sender names. You no longer have to look-up the transactions; they will be presented to you. Please review the Upgrade and Enhancement guide to view more details of the enhancements.
A: Make sure you have selected the correct transaction button. Ask the customer if they are paying a bill or sending to a person. If you have selected the wrong type, 'Cancel' the transaction and start over with the correct transaction type. If you did select the correct transaction type, and still cannot find the customer's name, direct the customer to the MoneyGram phone kiosk to speak with a Customer Service Representative.
A: Instruct the customer that they will no longer need to provide the confirmation number.
A: You need to transmit your device. Contact the Technical Service Team at 800-654-5920 for assistance.
A: The transaction will remain on the screen until it is completed and paid for at your location or removed by MoneyGram as abandoned.
A: Confirmation slips will no longer be required. Any existing confirmation slips can be recycled or thrown away.