POS Upgrade - MoneyGram International
POS Upgrade

MoneyGram will be eliminating the use of a confirmation number on all MoneyGram transactions beginning 12/02/09.

How it will work:

After your DT3 POS device transmits the evening of 12/01/09 to take the change,

  1. The confirmation number look-up screen will be replaced with a list, by customer name, of transactions to complete
  2. Select the customer name, verify the information, and complete the transaction, as seen below:
Select the customer name, verify the information, and complete the transaction

Transactions ready for completion will now be displayed at your location on the MoneyGram terminal.

This will:

  • Improve the experience for you and your customers
  • Decrease your transaction processing time
  • Provide additional fraud protection

What you need to do:

Take the DT3 9.616 POS upgrade. View the Software Upgrades and Enhancements for this upgrade.

Have questions or need help?

  • Call the Technical Service Team toll-free at 800-654-5920

Frequently Asked Questions

Q: What is changing?

A: MoneyGram is eliminating the use of the confirmation number for all MoneyGram transactions. The transactions ready for completion will now be shown on the MoneyGram terminal screen by Sender's name.

Q: Why the change?

A: MoneyGram routinely makes improvements to help improve the experience, minimize transaction time, minimize fraud and prevent consumer scams. This improvement will eliminate the need for the use of a confirmation number to complete any MoneyGram transactions. The transactions will now be provided to you for verification and selection.

Q: How do I look-up the transaction without a confirmation number?

A: Simply ask the customer (Sender) what type of transaction they want and follow the screens on your MoneyGram device. The results will be displayed for you to choose. Once identified, verify the customer's transaction based on the Sender’s name and the Receiver’s information.

Q: Will there be a change to the MoneyGram device screens?

A: Yes. Instead of having the current confirmation look-up screen, you will be presented with a list of Sender names. You no longer have to look-up the transactions; they will be presented to you. Please review the Upgrade and Enhancement guide to view more details of the enhancements.

Q: What do I do if the customer is not listed on the screen?

A: Make sure you have selected the correct transaction button. Ask the customer if they are paying a bill or sending to a person. If you have selected the wrong type, 'Cancel' the transaction and start over with the correct transaction type. If you did select the correct transaction type, and still cannot find the customer's name, direct the customer to the MoneyGram phone kiosk to speak with a Customer Service Representative.

Q: What do I do if the customer provides a confirmation number?

A: Instruct the customer that they will no longer need to provide the confirmation number.

Q: What do I do if my MoneyGram device is asking for a confirmation number?

A: You need to transmit your device. Contact the Technical Service Team at 800-654-5920 for assistance.

Q: How long does the customer's transaction stay on the screen?

A: The transaction will remain on the screen until it is completed and paid for at your location or removed by MoneyGram as abandoned.

Q. Will there still be confirmation slips required for the phone kiosk?

A: Confirmation slips will no longer be required. Any existing confirmation slips can be recycled or thrown away.

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