Privacy Statement Canada

View Privacy Statement for Canada in French

This Privacy Statement applies to transactions originating in Canada. To view the Privacy Statement in a different language, please click the appropriate link above.

Our Privacy Commitment
MoneyGram Payment Systems, Inc. (“MoneyGram”) is committed to respecting and protecting your privacy.  We value your trust and want you to understand how we protect, collect, use and disclose the personal information you share with us.

This privacy statement applies to personal information we obtain anytime you interact with MoneyGram such as when you visit our website at moneygram.com, complete transaction forms or contact MoneyGram call centers.  We want to ensure you are aware of our practices for collecting, using, disclosing and processing personal information, which is information about a person that can be used to identify that person.

What we collect
We collect personal information to process transactions, provide products and services, and administer our business.  The type of personal information we collect depends on the goods or service requested but may include contact information such as name, address, telephone number or, other identifying information such as passport or government identification number, or date of birth, and such other information we may collect with your consent or as permitted or required by law.

Generally, personal information is collected from you on transaction forms and by telephone to request product or services, and at our website to request information. 

How we use it
We use personal information to complete your transaction, administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to administer our business and records, to meet legal requirements, to prevent fraud and abuse, and otherwise with consent or as permitted or required by law. MoneyGram may store personal information on databases in the United States for the purposes of the administration of our business, including our ongoing relationship with you, in accordance with applicable laws.  As permitted by applicable law, we may merge personal information with public information or other information received from reputable vendors, to update contact information. Personal information will be subject to the laws of the United States including lawful access requests by government authorities.

Who we share it with
MoneyGram will not sell, rent, or lease your personal information.  We may disclose all of the information, as described above, to our affiliates and our agents in connection with goods and services these parties perform for, or with, MoneyGram for the uses described in “how we use it”, and for other purposes as permitted or required by applicable law.  Disclosures permitted or required by law include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena.  MoneyGram agents are bound by appropriate confidentiality agreements. Our agents and affiliates are located across the globe, where they may be subject to required legal disclosure of collected personal information to governmental authorities.

MoneyGram may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf. Our agreements with these service providers contain confidentiality provisions and restrictions on using this information for any other purposes.

If MoneyGram becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company would have access to personal information, which would continue to be subject to this privacy statement

Choice and Consent
MoneyGram will not use or share your personal information in ways incompatible with the ones described above without providing you a choice.

Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express or implied such as when you provide information necessary for a service you have requested. Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes described in this privacy statement or otherwise at the time of collection. 

You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice by using one of the methods listed under “contacting MoneyGram”. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.  Note also that where we have provided or are providing services to you, your consent will be valid for so long as necessary to fulfill the purposes described in this privacy statement or otherwise at the time of collection, and you may not be permitted to withdraw consent to certain necessary uses and disclosures (e.g. maintaining reasonable business and transaction records).

Accuracy & Access
MoneyGram is committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. We will provide ways to give you reasonable access to your information in our database to review, update, or correct as applicable. You can request access to your personal information or help us maintain accurate records by informing us of changes or modifications to your personal information using one of the methods listed under “contacting MoneyGram". 

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections.  MoneyGram will retain personal information we have collected only for the time period needed for business purposes or as required by the corresponding regulatory authorities, and we will ensure secure destruction thereafter.

Data Security
MoneyGram utilizes physical, electronic and procedural security measures to protect against loss, misuse, and alteration of information under our control.  MoneyGram offers industry–standard practices and security measures to safeguard and secure the personal information we collect. 

Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement.  MoneyGram requires its service providers to observe its standards with respect to the security, collection, use and sharing of personal information, and comply with applicable law.

Preventing Identity Theft
MoneyGram is dedicated to protecting your personal information. We will never initiate a request for personal information or request your Money Transfer reference number from you by fax or email.  Please do not send confidential personal information such as government identification numbers or account numbers to MoneyGram via an unsecured email message.  Send confidential information to MoneyGram via posted mail or phone.

Do not be misled by emails that appear to be from MoneyGram and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to spoof@moneygram.com.

Browsing
When you browse our websites or request pages, we automatically collect certain technical information about your visit.  Examples of this standard type of information include the type of Internet browser you use, the files you request and the domain name and country from which you request information. We use this type of technical information to make our website function correctly, to better understand how visitors use our website and to improve the website, its contents and functionality to meet your needs. As part of our efforts to protect customers from fraud, this information is also used to assist in authenticating who you are when you access the website. 

Cookies
Some of our web pages may contain "cookies”, or data which is sent to your web browser and stored on your computer. The purpose of these "cookies" is to allow our server to recognize you as a MoneyGram customer if you return to the website using the same computer and browser.  In the event you do not wish to receive such cookies, you usually may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies if your web browser permits, but you may not be able to use all the features and the functionality of our websites.

Other Websites Linked to MoneyGram Websites
MoneyGram is not responsible for the content or information practices employed by other websites that are linked to or from this website.  In most cases, links are provided as pointers to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review the privacy statement of these other websites before providing them with personal information.

Change in Privacy Statement
At MoneyGram, your trust is one of our most important assets.  We will continually work to protect the privacy of our customers and will continually review our privacy statement, which may be updated form time to time.  We recommend that you review this privacy statement frequently to obtain the current version. Your continued provision of personal information or use of our services following any changes to this privacy statement constitutes your acceptance of any such changes. This website will always contain the most current privacy statement. This statement was last updated March 13, 2008.

For more information or if you have questions
Should you have further questions regarding our privacy statement or about how your personal information is used, you can contact us directly at:

Contacting MoneyGram

MoneyGram International, Inc.
1550 Utica Avenue South
Minneapolis, Minnesota U.S.A. 55416
Attn: Privacy Officer
Phone: 1-888-988-9824
E-mail: privacyprogramoffice@moneygram.com