This privacy statement applies to transactions originating in Germany.
Our Privacy Commitment
MoneyGram Payment Systems, Inc. ("MoneyGram") and MoneyGram International Limited are committed to respecting and protecting your privacy. We value your trust and want you to understand how we protect, collect use and disclose the personal information you share with us.
This privacy statement applies to personal information we obtain anytime you interact with MoneyGram such as when you visit our website at moneygram.com, complete transaction forms or contact MoneyGram call centres. We want to ensure you are aware of our practices for collecting and processing personal information, which is information about a person that can be used to identify that person.
What we collect
The type of personal information we collect depends on our needed uses such as to process transactions, provide products and services, and administer our business. Personal information includes contact information such as name, address, telephone number or email address, financial information including bank account information, or debit/credit card information, and other identifying information such as passport or government identification number, or date of birth, and such other information we may collect with your consent or as permitted or required by law.
Generally, personal information is collected from you on transaction forms and by telephone to request product or services, and at our website to request information and manage your MoneyGram Rewards membership and benefits. Your provision of personal information upon enrollment in the MoneyGram Rewards Programme is voluntary.
How we use it
We use personal information to complete your transaction, administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse and other potential prohibited or illegal activities, and otherwise with consent or as permitted or required by law. MoneyGram may store personal information on databases in the United States for these purposes and for market research and direct marketing purposes associated with the MoneyGram Rewards Program, in accordance with applicable laws.
Who we share it with
MoneyGram may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf, including marketing and similar services. Our agreements with these service providers, who may be located outside the European Economic Area, contain confidentiality provisions and restrictions on using this information for any other purposes.
If MoneyGram becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company would have access to personal information which would continue to be subject to this privacy statement.
MoneyGram will not use or share personal information provided to us in ways incompatible with the ones described above without informing you and offering you a choice as provided by the European Union Safe Harbor principles described below.
MoneyGram Rewards members have choices as to how we communicate with you for marketing purposes.
You may choose not to receive direct marketing offers sent by post mail, email, SMS or phone from MoneyGram. Your choice applies to marketing offers from us and select companies chosen for the MoneyGram Rewards Programme. You may log onto www.moneygram.de to update your choices. You can also call MoneyGram Customer Service at 00.800.8971.8971 Please allow at least 4 weeks for processing. In any event, each communication received will give you the opportunity to oppose to the processing of personal data related to you for the reception of the mentioned information. For example, each email promotional message we send will also contain instructions on how to unsubscribe.
Accuracy & Access
MoneyGram wants to ensure that the information we obtain and use about you is accurate for its intended purpose and therefore we have processes to help maintain the accuracy of the personal information we collect. You can request access to your personal information or help us maintain accurate records by informing us of changes or modifications to your personal information by using one of the methods listed under "Contacting MoneyGram". In addition, MoneyGram Rewards members may log onto our website to review and correct information about yourself.
We will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. MoneyGram will retain personal information only for the time period needed for business purposes or as required by law and will ensure secure destruction thereafter.
MoneyGram uses physical, electronic and procedural security measures to protect against loss, misuse, and alteration of personal information. MoneyGram uses industry–standard practices and security measures to safeguard such information.
Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement, in accordance with applicable laws. Our service providers are required to observe standards for the security, collection, use and sharing of personal information, and to comply with applicable law.
European Union Safe Harbor
MoneyGram abides by the principles of the U.S.- European Union Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Economic Area. MoneyGram is committed to handling such personal information in accordance with such Safe Harbor principles, and its Safe Harbor certification can be found at Safe Harbor
Preventing Identity Theft
MoneyGram is dedicated to protecting your personal information. We will never initiate a request for personal information or request your Money Transfer reference number from you by fax or email. Please do not send confidential personal information such as passport numbers, government identification numbers, or account numbers to MoneyGram via an unsecured email message. You may send personal information to MoneyGram via posted mail or using the "Contact Us" link available on our website.
Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to email@example.com. To report fraud to the Internet Fraud Complaint Center, you may contact your local MoneyGram agent or visit www.ic3.gov/. This is a partnership between The FBI and the United States of America National White Collar Crime Center.
When you use our websites, we automatically collect certain standard technical information. Examples of this standard type of information include the type of Internet browser you use, the files requested and the domain name and country from which you request information. We use this information improve our website, make our website function correctly, and to better understand how visitors use our website. As part of our efforts to protect customers from fraud, this information is also used to authenticate users to the website, if necessary.
Some of our web pages may contain "cookies", or data which is sent to your web browser and stored on your computer. "Cookies" is to allow our server to recognize you as a returning website visitor or MoneyGram customer if you return to the website using the same computer and browser. You may configure your web browser to not accept cookies or to notify you if a cookie is sent to you;’ if you decline cookies you may not be able to use all the functionality of our website.
Privacy practices of third parties
MoneyGram is not responsible for the content or information practices use by other websites that are linked to or from this website. In most cases, links point to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review their privacy statement before providing them with personal information.
Change to Privacy Statement
This website will always contain the most current privacy statement. This statement was last updated January 25, 2010.
Should you have further questions regarding our privacy statement, about how your personal information is used, or about how to exercise your right of access and rectification as per applicable law, you can contact us directly at:
MoneyGram International, Inc.
1550 Utica Avenue South GHQ 8020
Minneapolis, Minnesota U.S.A. 55416
Attn: Privacy Officer
Phone: 00.800.8971.8971 or 1-800-MONEYGRAM