Complaints Procedure

At MoneyGram, we are committed to provide you the best services at all times. In the unlikely situation you are dissatisfied, please contact us as soon as possible.

To help us investigate and resolve your complaint,
we need

• your name and address
• daytime telephone number
• time you prefer us to contact you
• your 8-digit transaction reference number
• details of your complaint
• how you want your complaint to be resolved

How to complain