Complaints Procedure
At MoneyGram, we are committed to provide you the best services at all times. In the unlikely situation you are dissatisfied, please contact us as soon as possible.
To help us investigate and resolve your complaint,
we need
- your name and address
- daytime telephone number
- time you prefer us to contact you
- your 8-digit transaction reference number
- details of your complaint
- how you want your complaint to be resolved
How to complain
| Phone | In the United States:
International MoneyGram Consumer:
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| Write | In EU Countries please write to: Manager, Customer Service MoneyGram International Ltd., 1 Bevington Path, Off Tanner Street, London, ENGLAND SE1 3PW All others: Manager, Complaints Management MoneyGram International Ltd 3940 S. Teller Street Lakewood, CO 80235 |
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| Online | Complete the online form by visiting our webiste www.moneygram.com |
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| E-mail us at customerservice@moneygram.com |
If you are a consumer from the UK
and you remain dissatisfied
Our aim is to resolve all complaints fairly and promptly. However, if you are dissatisfied with our suggested resolution, or if 8 weeks passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued. You can write to them at:
The Financial Ombudsman Service,
South Quay Plaza, 183 Marsh Wall
London E14 9SR
Phone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk.
Website: www.financial-ombudsman.org.uk
The Financial Ombudsman Service (FOS) will only consider your complaint once you tried to resolve it with us, so please first raise your concerns with us and we’ll do all we can to help.
Customers from countries other than the UK may have another local ombudsman or different out of court and redress procedures. Please click here to learn more.
